Jillian and Janice are ready to welcome you to the clinic reception with a warm smile, or assist with questions you may send in.
If they don’t have the answers immediately, they’ll consult with a knowledgeable colleague to provide you with the best possible information.
While our top priority is serving patients in the clinic, we strive to respond to inquiries within two working days. We appreciate your understanding and patience.
Answering Your Questions
With hundreds of patient appointments every month, answering the phone promptly can sometimes be challenging. To ensure we’re always accessible, we offer multiple ways to get in touch:
Call Back Form
For new patient inquiries, we recommend using our Call Back Form. It helps us capture essential details to create your patient record, saving you time when we call you back.
Virtual Tour of Clinic
Phone
Call us on 0131 226 9610 to speak with a real person. If we can’t answer immediately, please leave a voicemail, and we’ll get back to you as soon as possible.
Text Message
For a quick and convenient option send a short message to our dedicated text only number 07908 682376 e.g. Call Me Back
Reach us at enquiries@drvictoria.co.uk for longer more details questions or concerns.
We’re committed to making it easy for you to connect with us, even during our busiest times and responding within 48 hours.
Post
To write to us, or return a parcel, please send it to 32-34 Alva Street, Edinburgh EH2 4PY. If the package contains anything of value please ensure that it is sent "signed for deliver" and appropriately insured.
Clinic Opening Hours
Clinic opening hours are:
- Monday to Tuesday: 10 am to 6pm
- Wednesday to Thursday: 10 am to 7 pm
- Friday: 10 am to 5 pm
- Alternate Saturdays: 10 am to 5 pm
How does the clinic process my data?
For more information on how we process your data please read our privacy statement.
Directions to the Clinic
We recommend using Google directions to plan your trip
- Train: Closet train station is Haymarket - 7 minute walk
- Tram: Get off at West End - 2 minute walk
- Bus: Many buses stop at Shandwick Place - 2 minute walk
- Car: Limited street meter parking (use Ringo App to pay) is available, and your car must meet Low Emission Zone standards.
- Cycle: The CCWEL cycle path in Edinburgh.
